Have you ever noticed the difference between Disneyland and
Six Flags? Besides Disney’s obvious
obsession with mice, they have distinct differences between pretty much every
other theme park you will visit. My
family had recently visited Six Flags during a recent vacation, and the
differences became quickly noticeable.
From Disneyland's inception, Walt Disney placed a great
emphasis on customer service. He was so
detailed, you will even find a Mickey Mouse logo on the manhole cover. You will never find trash in the park, and
you constantly and consistently greeted by everyone who works at
Disneyland. At other theme parks you
are often greeted by the disdain of employees who seem rather upset that you
decided to visit their park.
On our twins’ most recent birthday, we took our whole family
to Disneyland in Southern California.
At the gate, the birthday boys were given big buttons saying “it’s my
birthday.” Every person who worked for
Disneyland made a point of stopping and wishing them a ‘happy birthday.’ Even during the parade, characters on top of
floats, would notice, point out our boys, and wish them a happy birthday. This was an amazing attention to detail.
It reminded me of a verse that we all know quite well. It is in Matthew 7:12:
“So in everything, do to others what you would
have them do to you.”
It is a simple and well known verse. Yet how often do we see the world or view
the world this way? In a world focused
on the self, this verse serves as a refreshing reminder the Christ called us to
put others before ourselves.
Here are some things Disney applies to their parks. They used the 7 Dwarfs to establish their
model:
Be Happy – Make contact with
everyone and smile!
Be Sneezy – Greet everyone and be
contagious with your attitude.
Don’t Be Bashful – Make a point
of connecting with people; do not avoid them.
Be Like Doc – Be a part of the
solution, not the problem. Help solve
problems when they arrive.
Don’t be Grumpy – Your body
language communicates louder than you think.
Be Sleepy- Create dreams. Help students discover their God-given
potential.
Don’t be Dopey- Treat everyone with respect and grace.
How can we apply this to our ministries? What are we communicating in how we greet
others, treat one another, or through our body language and the other
non-verbal ways we communicate? How do
your volunteers greet and treat people?
What is your facility say about how you value it and therefore those who
would come through your doors?
Walt Disney paid attention to detail because he valued everyone who would come through his doors. Let us put value in all that we do so we too communicate to all who walk through our doors that we place great value on them, and in so doing, we gain the opportunity to pour into them and help them become who God created them to be.
Abe Daniel
District Student Ministries Director - NCN Student Ministries